Placing or Receiving Intercom Calls

You can place an intercom call to a target phone that auto-answers the call in speakerphone mode with mute activated. The one-way intercom call allows you to deliver a short message to the recipient. If the recipient's handset or headset is in use, the audio is sent to the device in use. Any current call activity that your recipient is engaged in continues simultaneously.

The target destination receives an intercom-alert tone and can then choose to:

When using the intercom feature, be aware of the following:

Note     If you log into your desk phone every day using your Extension Mobility profile, ensure that your system administrator configures your Extension Mobility profile to include the intercom feature.

If you want to...

Then...

Place an intercom call to a preconfigured intercom target

  1. Press an intercom target line.
  2. Wait for the intercom-alert tone.
  3. Begin speaking.

Place an intercom call to any intercom number

  1. Press an intercom target line.
  2. Perform one of the following actions:
    • Enter the intercom target number.
    • Press a speed-dial number for your target.
  3. Wait for the intercom-alert tone.
  4. Begin speaking.

Receive an intercom call

When you hear the intercom-alert tone, handle the call in one of these ways:

  • Listen to the message in one-way audio.
  • Press an orange active intercom line to talk to the caller. (The line turns green when the call becomes a two-way call.)
  • Press End Call with the intercom call in focus to disconnect the intercom call.



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