Using a Headset

You can use a USB headset or an analog headset with Cisco IP Communicator.

Refer to the table below for details.

If you...

Then...

Want to use a headset to place and receive calls

Make sure that is activated (lit) to indicate that Cisco IP Communicator is operating in headset mode. You can toggle headset mode on and off by clicking or by entering the keyboard shortcut Ctrl + H.

If you use a headset as your primary audio device, you might want to keep lit even after you end a call by clicking EndCall instead of to hang up. When is not lit, Cisco IP Communicator uses speakerphone mode as the default audio mode. Cisco IP Communicator responds to softkeys, speed dial buttons, and other features by routing audio through the active mode.

You can use a headset in conjunction with all of the controls on Cisco IP Communicator, including and .

Note     An analog headset will work in speakerphone mode, but using it in headset mode can improve audio quality.

Use an analog headset as your only audio device

Follow the guidelines listed above. In addition, be aware the ringer will be audible only through your headset speakers when the headset is plugged in to your computer. You must be wearing your headset to hear the phone ring.

Use AutoAnswer with a headset

Keep activated (lit) by clicking EndCall to hang up. (Click first, if necessary). When is lit, Cisco IP Communicator is operating in headset mode.

Want to switch to a headset during a call

Click or enter the keyboard shortcut Ctrl + H. If you were using a USB handset before switching, you can turn it off or hang it up.

Tip     AutoAnswer is a special feature that your system administrator might enable for you if you receive a high volume of incoming calls or handle calls on behalf of others. When AutoAnswer is enabled, Cisco IP Communicator answers phone calls automatically and routes them through speakerphone mode or headset mode, depending on configuration.

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