Using Hold and Resume

Only one call can be active at any given time; all other remaining connected calls must be placed on hold. You cannot continue, end, transfer, or otherwise handle a call while it is on hold.

If you...

Then...

Want to put a call on hold

Make sure the call you want to put on hold is selected and click Hold.

Want to remove a call from hold

Make sure the call you want to remove from hold is selected and click Resume or (a blinking line button).

Have multiple calls on multiple lines on hold

Click (a blinking line button). If necessary, make sure the call you want to remove from hold is selected and click Resume.

Tips



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