Redirecting a Ringing Call to Cisco IP Communicator

Call PickUp allows you to redirect a call that is ringing on a co-worker's phone to your Cisco IP Communicator so that you can answer it. Call PickUp is a special feature that your system administrator might configure for you, depending on your call-handling needs and work environment. For example, you might use this feature if you share call-handling responsibilities with co-workers.

If you want to...

Then...

Answer a call ringing on another extension within your group

Click (an available line button) and PickUp. The call now rings on your line.

Answer a call ringing on another extension outside of your group

Click (an available line button) and GPickUp. Enter the call group pickup code number provided by your system administrator. The call now rings on your line.

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